Have a question or need advice?

For a faster reply, message us via our website chat live facility

 or chat message us via our Facebook page.

All Wax Crumble orders are made fresh, during promotions and high demand

orders can take me 5-7 working days to hand make.


Royal Mail delivery time frames are still understandably not guaranteed, Although I send items out as normal it can take Royal Mail 5 - 7 more days than expected to deliver!


Please do not email asking if I can investigate, There is nothing I can do, I like you have no choice but to be patient and wait.

If you wish to contact Royal Mail directly I can send you a copy of the postage label with all the necessary QR details on, Just email with your order information.

Please check your email providers spam/junk folders for email replies.


Delivery delays are beyond my control - You can contact the delivery company concerned directly and request an update on tracked orders.

Royal Mail set strict time frames for missing item investigations which we have to follow, If you chose an un-tracked postage option it is understandably impossible to change that after the order has been posted.